Money Back Guarantee
14-Day Money-Back Guarantee
Our Money Back Guarantee is provided so that you can purchase from us with the confidence that if a resource isn’t right for you, you will be able to access a refund. Terms and conditions apply dependent upon the product and date of purchase.
Within 14* days of purchase, upon written request, we will issue a full refund for a resource** if it does not suit you. The day of your purchase counts as day 0.
To speak to our customer service team about a refund, email . Refunds can take up to 5 working days to be processed.
It is important to us that you are a happy customer, and that our business is protected from fraud and unethical behaviour.
** Our AF5 and R06 analysis packages have their own 50% Analysis Exam Guarantee.
50% Analysis Exam Guarantee
Our AF5 and R06 analysis packages have their own 50% Analysis Exam Guarantee. If you don’t pass, we will provide you with our analysis for the next exam sitting with a 50% discount. Please refer to our fair usage policy.
The importance of customer service
Providing excellent customer service is extremely important to us. As well as providing a money-back guarantee, we also do all we can to make your exam journey and your experience with us a happy one. If you have any queries or problems, do contact us and we will act as quickly as we can to resolve the situation. We have a fantastic customer service team at and you can always leave us a message on 0345 680 1682 (Calls are charged at no more than 5p per minute from a BT line, charges from mobiles and other providers may vary and can be considerably more).
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We appreciate you!
Finally, we’re not just a faceless company trying to sell you stuff. The entire team here at Brand Financial Training genuinely care about you and your exam journey. We want to know how you’re doing and how we can help. Our aim is to make your exam journey with us a successful one.
We look forward to meeting you!
