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Brand Financial Training > CII IF4 Insurance Claims Handling Process

CII IF4 Exam: Insurance Claims Handling Process

The CII’s IF4 exam focuses on the claims handling process including notification, assessment, settlement and other related financial factors, and forms part of the CII Certificate in Insurance. It is a 2-hour multiple choice question paper consisting of 75 questions, with a nominal pass mark of 70%.

The exam syllabus covers general principles in the claims handling process; insurance products and services; claims considerations; claims handling procedures and systems; claims settlement and the management of expenses.

Our learning resources

IF4 PDF Mock Exam Papers
CII IF4 PDF download mock exam papers questions and answers
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This is for you if…

You want essential IF4 mock exam questions practice but you like to print out and sit mock papers with pen and paper. You will receive 3 full sets of 75 questions and answers in PDF format for you to print yourself, plus cross-references to the CII IF4 study text.


Overview
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  • We’ve been using the Brand Financial Training resources for our employees for over a year now and everyone at Y Tree Limited who has taken the exams using the Brand resources has passed first time.
    Eliana SydesEliana SydesHead of Financial Life Strategy
  • “The hard work needed to get through exams is paying off. Many more advisers have been inspired to learn and work hard. My old boss told me once – we don’t sell widgets – we sell knowledge, trust and confidence. Knowledge is a key component - the trust equation is a whole different subject, but many more advisers have been on a learning journey that is sure to continue - and the stats prove it. Well done to everyone at Brand for supporting them on that journey."
    John ReynoldsJohn ReynoldsExpert Pensions, Edinburgh
  • "I've used your resources for 3 exams so far and have always passed first time.  I find these questions help to highlight those areas in which I am weak and which may need further study.  I also find that questions in the exam are phrased in a way that I would not normally use, and that reading mock questions helps me to be aware of and alert to these.  Your mock papers were invaluable in helping me to prepare for my exams."
    John BisattJohn BisattAdviser, Palmer Lane, Cardiff
  • "I have always used Brand Financial Training for the papers and practice for the exams, and I would also say that probably due to Brand Financial I have passed every exam first time and also managed to achieve the Fellowship in good time (about 30 months from starting the diploma to finishing).  I have recommended you to all who wish to sit the exams in the future."
    Brian HemmingsBrian HemmingsChartered Financial Planner, GMB Portfolio Services Ltd, Edinburgh
  • "I have used Brand Financial Training for many of my CF & R0 exams. Each module has done exactly what it days on the tin, and it helps you pass your exams. The material is very detailed, but not to the point it's overwhelming. It complements the CII coursework, but gives you a detailed understanding of the topics and puts your theory into practice. I have a 100% success rate so far, and I wouldn't hesitate to recommend the service to any of my colleagues or friends."
    Leanne TraceyLeanne TraceySenior Customer Consultant, Standard Life Direct
  • "I'm now Chartered... I have sat six exams in a year - all supported by Brand and passed them all. Thank you!"
    Scott MiddletonScott MiddletonJ M Taylor, Aberdeen

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