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CII IF4 : Insurance claims handling process

The CII’s IF4 exam focusses on the claims handling process including notification, assessment, settlement and other related financial factors, and forms part of the CII Certificate in Insurance. It is a 2-hour multiple choice question paper consisting of 75 questions, with a nominal pass mark of 70%.

The exam syllabus covers general procedures for notification claims, insurance products and services, claims considerations, claims handling procedures and systems, claims settlement and the management of expenses.

Our learning resources

Product-Mock-Exam-Questions-BinderThis image is for illustration purposes only. Resources are PDF downloads.

Mock Exam Papers

3 full sets of 75 questions and answers with cross references to the relevant CII study text.  All questions and answers are written by Brand Financial Training and kept up-to-date to reflect changes to the exam syllabus.

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    Thornton HolmesThornton HolmesDirector, Orchid Financial Services Ltd, Peterborough
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