Workshop Cancellation Policy
Last Updated : 25 March 2026
1.0 If you are no longer able to attend the workshop, please notify us in writing at least 7 calendar days before the event to receive a full refund.
Cancellations made within 7 calendar days of the workshop are non-refundable, however you may:
- transfer your place to another individual (i.e., a colleague or friend), or
- request to move to an alternative workshop date (subject to availability), one time only, to the same workshop type for the same exam.
1.1 If you do not attend the workshop and have not notified us in advance as outlined in clause 1.0, no refund or transfer will be provided.
1.2 Online access to workshop recordings is only provided to attendees who complete the workshop. If you cancel your place, recording access will not be provided.
1.3 If you wish to swap your workshop attendance to a different date, please contact up to 7 calendar days before the date of the workshop.
2.0 Our workshops require a minimum number of delegates to run. If this number is not met, we reserve the right to cancel the workshop at any time. In this case, all attendees will receive a full refund for the cost of the workshop.
3.0 If the scheduled trainer is unavailable due to illness or unforeseen circumstances, we will endeavour to provide a suitable replacement. If this is not possible, the workshop will be cancelled and a full refund for the workshop issued.
4.0 We reserve the right to cancel or reschedule workshops where necessary. In all cases, a full refund of the cost of the workshop will be provided if the workshop does not go ahead.
5.0 We are not liable for delays or cancellations caused by events outside of our control, including (but not limited to) technical issues, platform outages, or other unforeseen disruptions. Where possible, we will reschedule the workshop or provide a refund of the workshop cost should this occur.
6.0 We are not liable for any indirect or consequential losses, including (but not limited to) travel, accommodation, or loss of earnings.
7.0 It should be noted that where the workshop and analysis are purchased as a bundle, only the proportionate cost of the workshop will be refunded in the event a refund is given. The analysis cost will still stand and is covered by a separate refund policy within our terms of sale.
